All A-Twitter
In the beginning, I just had one e-mail address. Then I needed a second for personal e-mails and then a third for junk e-mail. I joined Plaxo to keep track of e-mail addresses and soon followed that with the business-oriented LinkedIn. Facebook lets me know what my friends — and even my dogs — are doing, and instant messaging lets me communicate while I’m doing something else. And now I have Twitter [firechiefmag] for quick, short updates. People wonder why I don’t write letters any more — who has the time?
Last Wednesday morning, an airplane crashed near Amsterdam’s Schipol airport and broke into three pieces. According to CNN, Twitter published the first photos of the incident, beating out traditional news sources. Eyewitness accounts soon followed.
Twitter allows its users to send micro-blogs or messages up to 140 characters long. These “tweets” can be delivered to other users who have signed up on twitter.com. Started in October 2006, Twitter is the third-largest social network behind Facebook and MySpace.
And as anyone can post to sites like Twitter, eyewitnesses become instant reporters. It will be near impossible for fire departments to prevent these news reports from being sent. Communications with media could become fast and furious.
Twitter also can be used to the fire and emergency services’ benefit. According to David Sargent, director of the Office of Hazardous Materials Initiatives and Training for the Pipeline and Hazardous Materials Safety Administration for the U.S. Department of Transportation, the Hazardous Materials Safety Assistance Team quickly picked up on Twitter.
“One of our objectives under President Obama and [Transportation Secretary Ray] LaHood is to make government operations more transparent,” Sargent said. “Our current plan is to [post] Twitter updates and list of daily outreach operations that are being presented by HMSAT members and other public information relevant to hazardous materials safety. The post will list the region conducting the event, a description, and it encourages people to attend if it is an open event such as a multi-modal training seminar.”
To read the HMSAT’s tweets, you need to create a user account on Twitter then search for HMSAT.
The Federal Emergency Management Agency started using Twitter last October. According to FEMA’s Web site, “We are looking to these new tools to give a voice to our constituents, provide greater access to our services and offer transparency into our organization. We are looking forward to making these and other new tools and technologies a part of how FEMA communicates.” Former FEMA Director David Paulison participated in an all-access social media press conference in January. FEMA’s Twitter account is Femainfocus.
The agency is looking at the use of social media tools, like Twitter and YouTube that have been used previously by emergency responders, civilians and mass media to gather information and disseminate emergency messages.
Sargent told me that in a recent meeting they discussed the younger generation and their skills with tech devices. “Some of these kids in their early 20s have never heard a busy signal on a telephone,” he said.
We live in an exciting time and as I’ve said before, we all need to keep up with the technology evolution. The same camera phones used to capture your fireground activities also can deliver messages about public safety and emergency information to your communities. Learn to use it. Just don’t abuse it.








